• PhD, Operations Management, University of North Carolina Chapel Hill, 2018
• MS, Management, University of North Carolina Chapel Hill, 2017
• MTech, Quality, Reliability, and Operations Research, Indian Statistical Institute, India, 2008
• BE, Electrical and Electronics Engineering, Andhra University, India, 2006

• Manufacturing & Service Operations Management Responsible Research Award, INFORMS, 2022
• Goulet Outstanding Junior Faculty Research Award, 2021
• Elwood S. Buffa Doctoral Dissertation Award, Decision Sciences Institute, 2019
• Finalist, Manufacturing & Service Operations Management Data-Driven Research Challenge, INFORMS, 2018
• Harvey Wagner Scholar Award, Kenan-Flagler Business School, University of North Carolina, Chapel Hill, 2017

Pradeep K. Pendem is an assistant professor in the Department of Operations and Business Analytics at the Lundquist College of Business. His research focuses on large-scale, data-driven operational analytics in manufacturing and service systems. He incorporates methodologies from statistics, econometrics, stochastic modeling, and optimization fields for his research. Pendem's research has been published in premier operations management journals, such as Management Science and Manufacturing & Service Operations Management, and has been featured and cited in the U.S. Economic Report of the President and U.S. Congress bill.

Pendem received his PhD in operations management from the Kenan-Flagler Business School at the University of North Carolina, Chapel Hill. He holds professional memberships in the Decision Sciences Institute, Production and Operations Management Society, and Institute for Operations Research and Management Science. Before his academic career, he worked as a forecasting analyst for Fidelity Investments.

Research Topics:

• Operational performance impact on financial outcomes
• People operations

Industry Focus:

• Retail
• Healthcare
• Energy product delivery
• Customer contact services